“Frequently Asked Questions”

Q: How many items can you pick up at once?

A: Up to 10 items per pickup. Bulky items may have an extra.

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Q: Do I need to package the items myself?

A: No! We handle packaging, taping, and attaching return labels — everything from start to finish.

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Q: How do I know my return is complete?
A: You’ll receive photo confirmation of your items at pickup and drop-off, giving you full peace of mind.

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Q: Which carriers do you work with?
A: UPS, USPS, FedEx, and store drop-offs, depending on your return instructions.

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Q: What if something happens to my package?

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A: You have a 100% Refund Guarantee
You’ll receive a full refund if your return is delayed over 24 hours, lost while in our care, or cannot be completed due to missing return information.